The World Is Getting Smaller - The Danger Is Getting Greater
When you award Command International Security Services to proect your assets C.I.S.S. takes great pride to provide fully qualified armed/unarmed or semi-armed Security Officer to cover the jobsite. Each security officer is provided with a telephone or radio and shall make random patrols around the jobsite. ü Security Officer(s) shall perform their duties in an efficient, conscientious manner, and shall be courteous and helpful to all persons on YOUR property. ü Security Officer(s) shall be responsible for continually patrolling the exterior and interior of the property. ü Security Officer(s) are intended to serve as a visual and physical deterrent to crime at YOUR Property. And to respond to calls for assistance, and are to call for Police or other emergency response as circumstances warrant. ü Security Officers are intended to be the eyes and ears of YOUR COMPANY, and ambassadors of goodwill to all residents. Personalized Attention C.I.S.S. is dedicated to one-on-one service. Account executives are assigned to your account and will work with you throughout the life of contract. Our employees are hired for their experience and commitment to customer service. From our officers, supervisiors, monitoring technicians and technical support to management team and quality control staff, we believe that safety an security are necessary in every business environment and assure we will maintain the standards we promise each customer. Together we can determine the most dependable, progressive and cost effective security solutions to meet your specific needs. Supervision Through our management's years of experience, we have developed a supervision program to ensure that our high quality services are delivered with client satisfaction. As part of our commitment to excellent service, our Field Supervisors regularly visit the secured site to ensure you are getting the service you are paying for. Field Supervisors participate in weekly post meetings working closely with post commanders or site supervisors in an open discussion format evaluating level of service. As a result, our security teams develop a greater understanding of each other and account operations developing productive working relations. Our general outline of supervisor procedures is as follows: ü On-site specific orders will be reviewed by our management and updated quarterly pending your final approval. ü Each officer on every shift is required to maintain a daily activity report available for your review. ü Maintain incident report(s) should emergency or special incidents occur. ü Regular unannounced inspections by the off-site supervisor. ü On-site training conducted as required. ü Client contact by our security team. ü Utilize cellular telephones, mobile radios, alphanumeric pagers and land telephones to expedite our communication. All of our supervisory personnel are in contact with our offices by way of our electronic paging system and a 24-hour communication capability. They provide regular support to security officers as well as make surprise visits frequently to insure that post orders are being carried out in a professional manner. 
Command International Security recognizes the importance for our business clients to limit shrinkage and implement loss prevention techniques. Our uniformed security specialists are trained to the highest standard in the industry. The presence of our specialists act as a deterrent for criminal behavior in areas that are prone to shoplifting and other crimes against establishment owners, employees, and patrons. Each security specialist provides daily activity reports, which are compiled into an individualized site report that is distributed on a daily or monthly basis. To ensure that our clients receive uncompromised service, our management team often conducts facility "spot checks" of our client sites to ensure that our specialists are acting in a manner in line with C.I.S.S. mission.
Scope Of Work 
Communication
Lack of communication is a common and frequent complaint in our industry. Our management has studied this issue for years and implemented the following procedures, which have been proven effective.
v All complaints or requests received are printed on a daily log form. These log forms are reviewed daily by the operations manager and are given to the designated supervisor for immediate action. Upon completion of a request or resolution of a problem, the supervisor submits a written report to the operations manager for review.
v A list of special instructions for each building is written in the customer history file, which is periodically updated with any changes or additions. This list is only available to management and key operations staff for instructing new personnel.
v Operations supervisors and personnel are instructed to record all observations and Comments in writing, taking notes at all times, and making daily checklists of tasks to be Performed.
v Work logs are checked daily and problems or deviations from the normal standards are studied with any subsequent action and results being documented.
v Supervising staff are equipped with cell phones for any emergencies that may arise.
Client’s Access to Management
When a client calls Command International Security Services (any time of day), you have the option of speaking directly to any member of our company's supervisory, management, or executive staff. There is always a manager on duty, 24-hours a day, every day. The dispatcher can page or patch your management to an executive or manager, anytime. All managers are required to check their voice mail, even on days off.
Tel (818)997-1666 Toll Free (877)512-6662 Fax (818)827-3391
Info@commandinternationalsecurity.com