Scope of Work
When you award Command International Security Services to proect your assets C.I.S.S. takes great pride to provide fully qualified armed/unarmed or semi-armed Security Officer to cover the jobsite. Each security officer is provided with a telephone or radio and shall make random patrols around the jobsite.
Security Officer(s) shall perform their duties in an efficient, conscientious manner, and shall be courteous and helpful to all persons on YOUR property.
Security Officer(s) shall be responsible for continually patrolling the exterior and interior of the property.
Security Officer(s) are intended to serve as a visual and physical deterrent to crime at YOUR Property. And to respond to calls for assistance, and are to call for Police or other emergency response as circumstances warrant.
Security Officers are intended to be the eyes and ears of YOUR COMPANY, and ambassadors of goodwill to all residents.
C.I.S.S. is dedicated to one-on-one service. Account executives are assigned to your account and will work with you throughout the life of contract.
Our employees are hired for their experience and commitment to customer service. From our officers, supervisiors, monitoring technicians and technical support to management team and quality control staff, we believe that safety an security are necessary in every business environment and assure we will maintain the standards we promise each customer. Together we can determine the most dependable, progressive and cost effective security solutions to meet your specific needs.
Through our management’s years of experience, we have developed a supervision program to ensure that our high quality services are delivered with client satisfaction. As part of our commitment to excellent service, our Field Supervisors regularly visit the secured site to ensure you are getting the service you are paying for. Field Supervisors participate in weekly post meetings working closely with post commanders or site supervisors in an open discussion format evaluating level of service. As a result, our security teams develop a greater understanding of each other and account operations developing productive working relations. Our general outline of supervisor procedures is as follows:
- On-site specific orders will be reviewed by our management and updated quarterly pending your final approval.
- Each officer on every shift is required to maintain a daily activity report available for your review.
- Maintain incident report(s) should emergency or special incidents occur.
- Regular unannounced inspections by the off-site supervisor.
- On-site training conducted as required.
- Client contact by our security team.
- Utilize cellular telephones, mobile radios, alphanumeric pagers and land telephones to expedite our communication.
All of our supervisory personnel are in contact with our offices by way of our electronic paging system and a 24-hour communication capability. They provide regular support to security officers as well as make surprise visits frequently to insure that post orders are being carried out in a professional manner.